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Customer Success Operation Executive

Full time @Hometaste Tech Sdn Bhd in Others
  • Selangor, Malaysia, 2-17, Glomac Centro, Lorong Masjid 1, Kampung Sungai Kayu Ara, 47400 PJ View on Map
  • Apply Before : March 31, 2023
  • Salary: RM3,000.00 - RM3,500.00 / Monthly
  • 1 Application(s)

Job Detail

  • Career Level Entry-level
  • Experience Fresh
  • Qualifications Certificate

Job Description

Requirements

  1. Candidate must possess at least Bachelor’s Degree in Business or equivalent
  2. Great interest in E-Commerce/Transportation/Food and is Tech-Savvy
  3. Fluent in Mandarin and English
  4. Willingness to learn and help other out to work as a team.
  5. Exhibit flexible, proactive and positive character.
  6. 6 working days

Responsibility

  1. Utilise CRM tools (MessageBird & Hubspot) to build strong relationship for better customer experience
  2. Overlook the day-to-day operations, including logistic, performance tracking, merchant support through backend of e-commerce site (WooCommerce)
  3. Covering the operational end-to-end process, from when the buyer searches for a product to the moment the buyer receives the products.
  4. Resolving issues and requests by making necessary adjustments in company’s e-commerce system.
  5. Data entry and sorting for logistic and operation related data to maximize efficiency within budget provided.

Benefits

  1. EPF
  2. SOCSO
  3. Annual Leave
  4. Replacement leaves
  5. Sick Leave

Required skills

Communication Skills english mandarin
 
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