Job Purpose:

Your role as a Admin & Support Executive is to follow up with the customer on the course, registered the customers as per our training schedule and to follow thru till they receive their certification.

Job Role:

• Explain to the customers on the training program offered by Six Sigma Synergy.
• To handle customer enquiry and reply their emails
• To follow up with customers and update on the training schedule and courses
• To follow up on the registered customer till completion of class and hand-over of their certification.
• To coordinate the preparation for each class before the class start date.
• To prepare the customers certification in the system.
• To administer the delivery of the certification to the customer.
• To update the customer relationship management (CRM) system.
• To prepare the quotation and invoice to the customers and follow up on the confirmation.
• To manage the administration of customer registration, claim and reports for collection and registration
• To prepare enquiry reports on monthly
• To use the company database, social media platform and other relevant customer data to search for potential customers.

Requirements:

• Candidate must possess at least a Diploma / Degree in any discipline with or without experience (fresh grads encourage to apply)
• Candidate from tele-marketing or customer service background will be advantage
• Customer oriented and must attend to customer enquiries.
• Enjoy communicating and ability to respond to email
• Multitasking and resourceful team player with good presentation and organization skills
• Must be social media savvy and know how to use Zoom.
• Must be team player and able to work with others.
• Willing to travel