1. Job Description

The Sales & Marketing Intern supports the Sales & Marketing team in daily sales and marketing activities, including lead generation, customer engagement, promotional activities, social media support, and sales administration.

The intern will gain practical experience across both sales and digital marketing functions while supporting the promotion of the company’s training programmes, certification services, and consultancy offerings.

2. Key Responsibilities

A. Sales Support

• Assist in generating and maintaining potential customer leads.
• Support customer follow-ups through phone, WhatsApp, email, and other channels.
• Assist in responding to customer enquiries.
• Support preparation of quotations, proposals, and registration documents.
• Assist in promoting upcoming training programmes and special offers.

B. Marketing Support

• Assist in preparing and publishing social media content.
• Support the creation of brochures, posters, captions, and promotional materials.
• Assist with email and WhatsApp marketing campaigns.
• Support digital promotional activities across relevant platforms.
• Assist in maintaining updated marketing content.

C. Customer Relationship Support

• Assist in communicating with existing and potential customers.
• Support customer follow-up and registration confirmation.
• Record customer feedback and requirements.
• Assist the team in maintaining positive customer relationships.

D. Market Research

• Assist in researching potential clients and target industries.
• Collect information on market trends and competitor activities.
• Identify potential opportunities for training programme promotion.
• Provide relevant findings to the Sales & Marketing team.

E. Reporting & Administration

• Maintain and update sales and marketing records.
• Assist in preparing weekly and monthly activity reports.
• Track leads, enquiries, follow-ups, and marketing activities.
• Ensure assigned sales and marketing records are updated accurately.