MAIN ACCOUNTABILITIES

• To ensure the network services provided to client is always up and running.
• Ensure incident tickets are responded and updated properly, resolved in a shortest time as possible within the SLA.
• Provide technical support and services in resolving complex network issues.
• Notify the management and related parties for high profile issues.
• To make sure all links and network devices are at optimum performance.
• Able to recommend improvement to meet the latest network standard.
• Liaise, coordinate and be involved in projects on service improvement and optimization
• Conducts trainings and knowledge transfer to internal staffs
• Receive escalation from Tier-1/2 on network outages
• Conduct network audit to ensure maximum network performance/uptime
• To monitor, manage & generate monthly report from Firewall

REQUIREMENTS

• Possess a Degree or equivalent in Computer Science/Telecommunications/Networking or other related areas.
• 1 to 2 years’ experience in network connectivity, network security and wireless network industry. Fresh graduates are encouraging to apply.
• Certified Cisco Network Associate (CCNA) requested, or Brocade / Ruckus certifications.
• Knowledge of network routing and switching protocol, an initial technical assessment will be conducted.
• Able to work on standby on-call and over weekend and public holiday if required
• Proficient in written and oral English and Bahasa Malaysia.
• Possess own transport and willing to travel.