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Client Services Associate (Mandarin Speaker)

Full time @Synergy Log-In Systems Sdn Bhd in Others
  • Kuala Lumpur, Malaysia, lab 4, digital media centre, L2-E-11 technology park malaysia bukit jalil 57000W.P Kuala Lumpur Malaysia View on Map
  • Apply Before : September 2, 2024
  • Salary: RM3,500.00 - RM4,100.00 / Monthly
  • 0 Application(s)

Job Detail

  • Career Level Entry-level
  • Experience Fresh
  • Qualifications Diploma

Job Description

DUTIES AND RESPONSIBILITIES :

  • Understand customer enquiries and respond via applicable channels: email, chat, and callbacks.
  • Understand customer enquiries and ensure they are answered or routed through the
    appropriate support channel.
  • Manage customer escalations and ensure that these are answered, tracked, and
    escalated as required.
  • Perform all procedures accurately, including following documented call flows, work
    processes, data entry requirements, and complaint management processes.
  • Ensure all SLAs are met accordingly.
  • Demonstrate a strong customer service orientation and take responsibility to ensure
    customers are satisfied.
  • Provide a high level of professionalism and competent customer service.
  • Able to communicate effectively with customers in a friendly and polite manner following the processes.
  • Able to read, write, and speak fluently and spontaneously in both English and Mandarin.

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