Job Title: Customer Service Executive

Job Responsibilities

• Order Management: Handle the end-to-end processing of customer orders, from initial inquiry and quotation to final delivery.

• Client Liaison: Act as the primary point of contact for clients; provide timely updates regarding production status, lead times, and shipping schedules.

• Coordination: Liaise between clients and internal production, printing, and logistics teams to ensure order specifications are met accurately.

• Inquiry Resolution: Address and resolve customer inquiries, complaints, or delivery concerns promptly.

• Documentation: Maintain accurate records of all customer correspondence, purchase orders, and artwork specifications.

• System Maintenance: Ensure all client data and order statuses are updated in the internal management system.

Qualifications

• Education: Diploma or Bachelor’s degree in Business Administration, Marketing, or any related field.

• Experience:

  • Minimum 1–2 years of experience in customer service, sales coordination, or administrative roles is preferred.

  • Fresh graduates with a strong willingness to learn are encouraged to apply.

• Skills:

  • Proficient in English and Malay (written and verbal).

  • Strong proficiency in Microsoft Office (Excel, Word).

  • High attention to detail, specifically with order specifications and documentation.

• Competencies: Ability to multitask and manage tight deadlines in a fast-paced production environment.

• Ages Prefer: 18 – 35 years old.

Job Details

• Employment Type: Full Time

• Location: Seremban, Negeri Sembilan

• Working Hours: Mon – Fri : 9am – 6pm & Sat : 9am – 1pm (Alternate)

• Contact:  018 – 208 6388 (May)