Technical Support Engineer
Full time Viskou Technology Sdn Bhd in Software / Information System ShortlistJob Detail
Job Description
We are looking for a motivated and technically skilled Technical Engineer to support both Pre-Sales and Post-Sales activities. You will work closely with our Sales team to provide technical consultation, propose IT solutions, and deliver excellent technical support to our customers.
Responsibilities
- Provide technical consultation and recommend suitable IT solutions based on customer requirements.
- Conduct product presentations, demonstrations, and Proof of Concept (POC).
- Prepare technical proposals, solution designs, and documentation.
- Work closely with the Sales team during customer meetings.
- Install, configure, and maintain networking and IT infrastructure solutions.
- Troubleshoot hardware, software, and network-related issues.
- Perform system testing, commissioning, maintenance, and upgrades.
- Provide onsite and remote technical support to customers.
- Prepare technical reports and documentation.
- Conduct user training when required.
- Ensure projects are completed within schedule and customer expectations.
