Support Operations Intern

Internship @Paywatch Malaysia Sdn Bhd in Software / Information System
  • Kuala Lumpur, Malaysia, Suite 13.06, Level 13, The Gardens South Tower, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia View on Map
  • Apply Before : August 1, 2024
  • Salary: RM1,000.00 - RM1,000.00 / Monthly
  • 4 Application(s)

Job Detail

  • Career Level Entry-level
  • Experience Fresh
  • Qualifications Diploma

Job Description

  • Assist in managing and organizing support tickets and inquiries through our ticketing system. 
  • Collaborate with cross-functional teams to ensure timely resolution of customer issues. 
  • Help analyze support metrics and data to identify trends and areas for improvement. 
  • Contribute to the development and implementation of support processes and procedures. 
  • Support the maintenance and updating of support documentation and knowledge base. 
  • Assist in conducting quality assurance checks on support interactions to ensure adherence to standards and guidelines. 
  • Participate in team meetings and contribute ideas for enhancing support operations.

Attached Files

Required skills