Role Summary

The role involves managing daily SOC operations, monitoring alarms, and handling network outages
following SOPs. Responsibilities include first-level troubleshooting, DDoS mitigation, data center
access management, equipment maintenance, and providing monthly and incident reports.

Main Accountabilities:

• Provide technical support and fault management for network products and services,
  monitoring customer router alarms and DDoS attacks.
• Manage daily SOC operations, including traffic health reporting.
• Handle customer service issues and network outages according to SOC processes and SOPs.
• Perform first-level troubleshooting and escalate issues as needed, especially for core
  network or physical last-mile access layer problems.
• Monitor network and services, manage Data Center access, and adhere to SOPs.
• Be proficient with Telegram and quick to learn.
• Provide monthly and incident reports to customers.
• Perform tasks such as rebooting equipment, resetting sub-equipment, reading serial
  numbers, and more.
• Assist with physical installation, relocation, or movement of equipment and provide visual
  verification for troubleshooting.
• Provide monthly and incident reports to customers.
• Perform tasks such as rebooting equipment, resetting sub-equipment, reading serial
  numbers, and more.
• Assist with physical installation, relocation, or movement of equipment and provide visual
  verification for troubleshooting.

Requirements:

• Degree in Data Communications and Networking, any Engineering field.
• 1 to 2 years’ experience in a Network Operation Centre environment.
• Willing to work on 24 x 7 shift and standby.
• Able to handle pressure as job scope entails meeting high standards of organizational KPIs
• Proficient in written and oral English and Bahasa Malaysia.
• Flexible individual who can adapt well.
• Fresh graduates are encouraged to apply.