A. Renewal Specialist Support (Decision & Strategy) – Renewal

Assist the Renewal Specialist and Indoor Sales Manager with:

• Reviewing renewal cases and helping determine distributor strategy (Primary vs Backup).
• Preparing information needed for pricing protection decisions.
• Shortlisting and organising quotations for management to decide which option to proceed with.
• Ensuring alignment between sales, renewals, and management teams.
• Preparing all documents needed for renewal readiness ahead of deadlines.
• Supporting efforts to ensure renewals are completed on time while protecting margins.

B. Sales Operations & Execution (Execution & Tracking) – Renewal

• Update renewal trackers, Excel sheets, pipelines, and CRM systems.
• Prepare renewal lists, RFQ documents, and customer/partner-facing forms.
• Send pricing requests to distributors based on internal instructions.
• Follow up with distributors via email, phone, or WhatsApp.
• Compile and organise quotations, comparison sheets, and pricing summaries.
• Update renewal status (Requested / Quoted / Pending / Completed).

C. Sales Support & Coordination – Indoor

• Prepare quotations, proposals, and sales documents for customers. (When required)
• Handle customer enquiries professionally and ensure timely follow-ups.
• Assist with sales orders, purchase orders, and delivery orders. (When required)
• Coordinate with logistics, accounts, procurement, and suppliers on lead times, deliveries, and pricing.
• Maintain accurate documentation, filing, and CRM records.
• Support monthly reporting and sales performance updates.

D. Rebate & Claim Coordination – Marketing

• Coordinate and prepare vendor rebate claim submissions
• Ensure all required documents (PoP, invoices, reports) are complete and submitted on time
• Track rebate claim status and liaise with vendors for clarification

E. Marketing & Billing Support

• Assist Marketing team in generating and issuing marketing-related invoices
• Ensure accuracy of billing details and timely submission to Finance F. Partner & Vendor Management Support
• Maintain and update Partner Level Agreements (e.g., Cisco, vendors, principals)
• Update and track company awards and certifications list

G. Sales Administrative Support

• Assist in identifying and updating key contacts (e.g., IT Manager / Head of IT) for new customers
• Support sales team with documentation, forms, and internal coordination

H. Other Responsibilities include:

• Generate new opportunities, not only manage incoming renewals.
• Support the team to win back renewals from competitors to boost revenue.
• Protect pricing, margins, and commercial terms to ensure profitability.

Job Requirements:

• Minimum SPM or Diploma qualification.
• Fresh graduates are welcome to apply.
• Preferably candidates with strong organizational and multitasking skills.
• Good communication skills in English with strong attention to detail.
• Basic computer literacy is required.
• Knowledge of the IT industry would be an added advantage