
IT Support – Linux Server (Mandarin)
Full time @NETFORGE SOLUTION SDN BHD in Software / Information System ShortlistJob Description
About the role As a Mandarin-speaking IT Support at NETFORGE SOLUTION SDN. BHD., you will be responsible for managing server order deliveries and providing full-cycle technical support to clients in the Chinese-speaking market. You will handle pre- and post-sales inquiries, diagnose and resolve hardware, software, and network issues, and ensure service excellence through a shift-based support schedule.What you’ll be doing Manage the delivery of server orders and provide after-sales maintenance to customers. 管理服务器订单的交付,并为客户提供售后维护。 Diagnosing and resolving various hardware, software, server, and network issues. 诊断和解决各种硬件、软件故障、服务器故障和网络故障等问题。 Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale. 收集、分析和解决客户在售前和售后遇到的技术问题。 Adhere to strict work handover protocols and provide consistent and accurate information. 严格按照规范做工作交接,保证信息同步准确。 Follow the company’s customer service standards and procedures and stay up-to-date with the latest products and technologies. 遵循公司的客户服务标准和流程,及时了解最新的产品和技术。 Ensuring customer satisfaction and maintaining the company’s reputation for excellent customer service. 确保客户满意并维护公司卓越客户服务的声誉。 What we’re looking for What we offer About Us NETFORGE SOLUTION SDN. BHD. is a global IDC and cloud infrastructure provider, offering server rentals, high-protection CDN solutions, and cloud hosting services to international clients. We are dedicated to delivering high-performance, reliable cloud solutions to customers around the world. At NETFORGE SOLUTION SDN. BHD., we believe that a great team culture leads to great work. We’re proud to offer a friendly, inclusive, and collaborative working environment where everyone’s ideas are heard and valued. We value open communication, teamwork, and a growth mindset—no matter your role, you’ll find the space to learn, contribute, and grow with us. Our business is stable, with real-world use cases and clear performance targets. We offer fast, flexible decision-making, strong execution autonomy, and a well-supported marketing budget. With a technically driven team and highly engaged customers, our products are both professional and sticky. Location: Sunway Velocity, Kuala Lumpur Working Hours are based on a shift schedule: Off Days: Come join a team that’s passionate, supportive, and always ready to take on new challenges—together. |