Customer Success Specialist

Internship Interactive Rewards Sdn Bhd in Software / Information System
  • Selangor, Malaysia, Unit 1012, Lobby 3, Block A, Damansara Intan, Jalan SS20/27, 47400 Petaling Jaya, Selangor View on Map
  • Apply Before : December 15, 2026
  • Salary: RM1,000.00 - RM2,000.00 / Monthly
  • 0 Application(s)

Job Detail

  • Postal Code 47400

Job Description

Role Summary

We’re seeking a Customer Success Specialist to support and optimize our marketing technology, help build customer journeys, and use AI tools day-to-day to work faster and smarter — for clients across Malaysia and the EU. Fresh graduates who’ve genuinely put AI to work (not just used a chatbot) are strongly encouraged to apply.

Key Responsibilities

  • Support clients in executing messaging campaigns through Email, SMS, Mobile, WhatsApp, Chatbot, Web, and related channels
  • Plan and help implement campaign workflows: AI-infused audience segmentation, personalization, scheduling, automation, testing, and optimization
  • Use AI tools to prepare workflows, troubleshooting, reports, and internal documentation
  • Provide onboarding and support to client users across Malaysia and the UK; troubleshoot and escalate to global and regional experts as needed
  • Support Sales with pre-sales demonstrations

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