About iMBrace

iMBrace is Asia’s first Human-in-the-Loop AI Collaboration Hub, purpose-built to unify Human Intelligence (HI) and Artificial Intelligence (AI) through a sovereign, secure, and scalable operating system. We empower business and IT teams to orchestrate AI workflows across multiple channels—Slack, WhatsApp, Teams, web, and more—using governed, profile-aware automation.

Our strategic partners include NVIDIA, Ingram Micro, Red Hat, HPE, and Cisco, and our mission is to help enterprises scale AI adoption with trust, control, and speed.

Your Mission

As a Customer Success Specialist, you will become an expert on the iMBrace platform and act as a strategic liaison between our clients, partners, and internal teams. You will ensure successful adoption and long-term engagement with the platform by enabling clients to design and implement intelligent, human-governed workflows across departments and channels.

This role is client-facing, partner-facing, and deeply product-focused.

Key Responsibilities

Platform Mastery & Enablement

• Attain full working knowledge of the iMBrace platform—including knowledge hubs, multi-agent orchestration, channel integrations, and SDK capabilities.
• Conduct hands-on configuration of customer environments, workflows, and channel triggers (e.g., Slack, WhatsApp, Email).
• Educate clients and partners on how to maximize platform value using no-code tools and integration frameworks.

Customer Success & Relationship Management

• Lead onboarding, training, and ongoing support for enterprise customers across Banking, Insurance, and Public Sector industries.
• Translate business use cases into functional solutions using iMBrace’s dynamic profiles and governed orchestration modules.
• Proactively follow up with clients and manage post-launch success metrics and improvement cycles.

Partner & SI Collaboration

• Coordinate with System Integrators (SIs), resellers, and technology partners during pre-sales, implementation, and scale-up phases.
• Align partner deliverables with iMBrace capabilities and ensure proper enablement through training, knowledge sharing, and co-solutioning.
• Act as the platform ambassador in partner engagements—ensuring accurate communication of iMBrace’s value and architecture.

Cross-Team Execution

• Collaborate with Sales, Product, Engineering, and Knowledge Ops teams to deliver seamless customer experiences.
• Perform quality assurance on partner and internal deliverables before release.
• Track and manage scope changes, escalations, and success plans.