Customer Service Internship (Night Shift US-Based Operation)
Internship S.F. Express Corporation (顺丰速运) in Others ShortlistJob Detail
Job Description
Shift Allowance – RM 500 per month prorated based on attendance
Training provided!
To handle inbound and outbound calls / emails / live chats regarding international shipments.
To track global packages and provide timely updates on delivery status and delays.
To advise customers on the export / import requirements to the respective destination.
To escalate any shipments that require special handling.
To be able to articulate issues / request that is brought up by the customer.
To do other tasks as requested by Management.
To maintain a high standard of service quality and phone etiquette to ensure positive customer experiences and high satisfaction.
