Job Responsibility

· Acting as a first point of contact: dealing with correspondence and phone calls.

· To ensure the day-to-day operations of IT Service Helpdesk & Customer Services.

· To provide customer service to brokers, service information, resolving problems, attend to enquiries.

· Routinely examine, monitor for defects / downtimes.

· Coordinate with other departments for resolving customer’s complaints and fulfilling their requests.

· Required to take down the requests received for activation/ deactivation of any service from the clients and forward the same to the team handling this activity.

· Understanding of the trading and IT industry, including knowledge of financial and trading market

· Proficiency in relevant software and platforms used in trading and IT, such as trading platforms, data analysis tools, CRM systems, and customer support software is required.

· Strong communication skills, both verbal and written, to effectively interact with customers and colleagues.

· Ability to empathize with customers’ needs and provide solutions that meet their requirements.

· Problem-solving skills to address customer issues efficiently and effectively.

Job Requirements

· Diploma/Degree in Information Technology or in a relevant field such as computer science, information technology, business administration, or finance

· Fresh Graduates are welcome to apply!

· Experience in customer service, technical support, or a related field is often preferred, especially in roles requiring direct interaction with customers would be added advantage.

· Able to multi-task efficiently and able to remain calm under stress.

· Good communication and customer service skills and the ability to work in a collaborative team.

· Knowledge in securities and trading or financial preferred.

· Ability to multitask and prioritize tasks to ensure timely resolution of customer inquiries and issues.

· Proficient in English, ability to speak in Bahasa Malaysia and Mandarin would be beneficial