About this Role
KGI Securities is building a next-generation retail futures trading platform for Asian markets, and we are growing the operations team that makes it work. As a Client Operations Associate, you will be part of a high ownership team responsible for delivering a seamless experience to traders across Singapore and the broader APAC region; from the moment they onboard to every interaction that follows.

This is a ground floor opportunity. You will work directly with the leadership team, gain deep exposure to how a regulated brokerage operates, and build skills across both client-facing support and back-office operations. If you are sharp, process-oriented, and want to grow fast in financial services, this is the role.

What You Will Do
Client Support

• Serve as a first point of contact for trader enquiries across email, live chat, and ticketing channels
• Handle account-related requests including KYC, funding, and platform access with accuracy and urgency
• Escalate complex issues to the right internal teams and follow through to resolution

Back Office Operations

• Support client onboarding and KYC coordination using third-party compliance platforms
• Collect, verify, and process client documentation in accordance with MAS (Monetary Authority of Singapore) regulatory requirements
• Maintain accurate records and assist in reconciliation and reporting tasks

Process & Quality

• Identify recurring issues and flag them for process improvement
• Contribute to building and maintaining the operations playbook as the business scales
• Collaborate with the BPO vendor team to ensure consistency in service delivery

Who You Are

• Up to 2 years of experience in financial services, fintech, or a customer-facing operations role. Fresh graduates are welcome to apply
• Degree in Business, Finance, Economics, or a related field. Other disciplines welcome if you can demonstrate strong analytical thinking
• Detail-oriented with a low tolerance for errors in high-stakes environments
• Clear communicator in English, written and verbal
• Calm under pressure, you do not panic when things move fast
• Genuine interest in financial markets is a strong advantage