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Superceed M Sdn Bhd

  • Kuala Lumpur, Malaysia, The Boulevard Offices, Lingkaran Syed Putra, Kuala Lumpur, 59200, Malaysia View on Map

Overview

  • Sectors Software / Information System
  • Posted Jobs 0
  • SSM Registration No. 830277-D

Company Description

Superceed seeks to be a world-class AI player by aggregating exceptional talents from South East Asia. Superceed focuses on Customer Experience AI and pioneers Emotion AI technology spanning facial intelligence, voice intelligence, natural language understanding and deep learning, with a clear integration focus with its existing Virtual Contact Center and Omnichannel platforms.
Superceed’s vision is grounded in the basic belief that every business is an INTERACTION CENTER, and that every interaction is an EMOTIONAL interaction. Thus Superceed’s original vision was to democratize MULTI-CHANNEL INTERACTIONS through cloud-based contact centers applications. Superceed completes the interaction process by empowering insights into the EMOTIONAL JOURNEY of the customer, using this knowledge to empower clients to resolve a customer’s emotional struggle, saving lost business and elevating a brand’s image.

EMOTION AI FOR CUSTOMER SERVICE

Have you ever been a customer that

  1. received a customer survey that you didn’t bother responding?
  2. sent a complaint email that received no response?
  3. had your request rejected without empathy?
  4. grew frustrated about calling customer service?
  5. wonder why the customer experience has always been unpleasant?
Have you ever run a business that wonders
  1. if customers are all happy about your products or services?
  2. if there are angry customers, and why?
  3. what customers like and dislike about your products or services?
  4. if your staff is telling the truth about how the customer feels?
  5. why some customers never return?
Discover what Emotion AI could do to save the entire customer experience. Through an “AI+Human” approach, Emotion AI understands and tracks each customer’s emotional journey during interactions with any company or brand. Emotion AI takes the guesswork out of the customer care equation. Emotion AI reveals the critical moments that make or break a customer relationship.
 
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