System Administrator

Full time @Credence in Software / Information System
  • Kuala Lumpur, Malaysia, Menara TM One, No 1, Jalan Damansara, Kuala Lumpur, 60000, Malaysia View on Map
  • Apply Before : March 20, 2023
  • Salary: RM3,500.00 - RM3,800.00 / Monthly
  • 0 Application(s)

Job Detail

  • Career Level Entry-level
  • Experience Fresh
  • Qualifications Bachelor Degree

Job Description

We have 100 vacancies for this position



Job Purpose & Summary of Accountability

Working within the Managed Services Service Assurance Center, the ServiceNow System Administrator is responsible for the configuration and administration of solutions within the ServiceNow environment.

Be the primary resource for ensuring system health and provide technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies.

Area of Responsibilities:

·       Perform the day-to-day system administration, monitoring and maintenance of the ServiceNow platform, manage lifecycle upgrades and provide support to end users.

·       Responding to a reported service incident, identifying the cause, and initiating the incident management process.

·       Collaborating with the incident management team to ensure that all protocols are diligently followed.

·       Monitor health, usage and overall compliance of ServiceNow and its applications.

·       Have strong ServiceNow and service management experience, a wide range technical of understanding including JavaScript, be a keen problem solver and have great relationship and influencing skills.

·       Assist in building and maintaining internal technical documentation, manuals, policies, and processes.

·       Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits.

·       Coordinate application and platform upgrades.

·       Design, develop and configure the ServiceNow platform by automating manual processes through the development of digital workflows.

·       Maintain SLAs on incidents, catalog tasks, and problem records;

·       Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.

·       Demonstrates ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications.

·       Experience in IT service management, ITIL certification preferred.

·       Ability to analyze, troubleshoot and resolve complex software application related problems.

·       Exceptional customer service skills.

·       System administrator role and/or access to ServiceNow administrative applications and modules.

·       Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.

·       ServiceNow Certified System Administrator.

·       Experience troubleshooting integration management, security, and application issues.

·       In charge of creating and customising UI policies, actions, scripts, pages, and business rules, among other things.

Required skills