Resident Engineer
Full time @IX TELECOM SDN BHD in Software / Information System ShortlistJob Detail
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Career Level Entry-level
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Experience Fresh
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Qualifications Diploma
Job Description
- To be based on the customer premise.
- 1st Level Support & Troubleshooting.
- Oversee customer day-to-day IT operation and provide support, maintenance, and
troubleshooting of issues reported. - Communicate with customer while investigating or providing problem resolutions.
- Ensure maximum possible service availability and performance.
- Assist and troubleshoot customers’ difficulties in any IT related issues.
- Update and maintain all current and future documentation.
- Coordinate & supervise vendor activity at customer premise.
- Prepare technical documents upon request (ATP, RCA, RFO, MOP, HLD, LLD, etc.)
- Install, Configure, Test & Commissioning network devices
(Routers, Switch, Firewall, Wireless Controller, Access Point, etc.) - Escalate & work closely with 2nd Level engineer for unresolved issue.