Product Specialist

Full time @Aonic Sdn Bhd in Engineering / Robotics / Automation
  • Selangor, Malaysia, Taman Perindustrian UEP, Subang Jaya, Selangor 47600, Malaysia View on Map
  • Apply Before : June 29, 2024
  • Salary: RM3,000.00 - RM4,000.00 / Monthly
  • 0 Application(s)

Job Detail

  • Career Level Entry-level
  • Experience 2 Years
  • Qualifications Diploma

Job Description

Responsibilities

  • Provide friendly and helpful support to our customers for inquiries and troubleshooting assistance.
  • Serve as the go-to person for all customer interactions.
  • Respond promptly to product-related inquiries and provide troubleshooting guidance to resolve issues effectively.
  • Coordinate and conduct product repairs with our technical support team and external partners, ensuring timely resolution of customers’ issues.
  • Collaborate closely with our team to continuously improve our product support services and enhance the overall customer experience.

Requirements

  • Degree holder in Electrical, Electronic Engineering or related
  • Minimum 1 year of experience in technical support.
  • Knowledge or experience in product troubleshooting and aftersales support is a significant advantage.
  • Excellent communication skills in Mandarin and English are essential as the role requires to deal with mandarin-speaking clients.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Highly motivated, with a strong work ethic and ability to work independently in a fast-paced environment
  • Familiar with computer software programs e.g., Word, Excel, Teams, etc.

Required skills