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Network Engineer (Telco)

Full time @IX TELECOM SDN BHD in Software / Information System
  • Selangor, Malaysia, D1-04-10 TAMARIND SQUARE, PERSIARAN MULTIMEDIA, 63000 CYBERJAYA, SELANGOR, MALAYSIA View on Map
  • Salary: Negotiable
  • 0 Application(s)

Job Detail

  • Career Level Entry-level
  • Experience Fresh
  • Qualifications Diploma

Job Description

  • Act as 1st Level Support & Troubleshooting.
  • Escalate in timely manner to 2nd & 3rd Level Support for any issue not able to resolve.
  • Ensure all incidents meet the MTTR.
  • Coordinate & supervise partners & team members for troubleshooting & preventive
    maintenance.
  • Prepare RFO & RCA based on per incident.
  • Onsite troubleshooting if required.
  • Communicate closely with TAC team and customer to ensure incident resolved with
    MTTR.

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