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IT Helpdesk Support

Full time @Aspiro Sdn Bhd in Others
  • Selangor, Malaysia, Level 13, Tower 9, UOA Business Park, No.1, Jalan Pengaturcara U1/51, Kawasan Perindustrian Temasya, 40150 View on Map
  • Apply Before : June 19, 2023
  • Salary: RM2,500.00 - RM3,000.00 / Monthly
  • 0 Application(s)

Job Detail

  • Career Level Entry-level
  • Experience Fresh
  • Qualifications Bachelor Degree

Job Description

  • To provide first level and second level support for all incidents and requests tickets submitted by the IT end-users.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue reported by the customer.
  • Guide through the problem-solving process encompassing desktop-related hardware and software in accordance with service-level requirements.
  • Provide advice and guidance to customers on the effective use of the self-support portal, desktop systems and their associated software, LAN networks and peripherals.
  • Ensure effective escalation of unresolved issues to the next level of support personnel.
  • Keep a record of events, problems and resolutions in designated logs.
  • Timely follow-up and provide a progressive update to customer.

Requirements

  • 1 year experience in IT services and support operations.
  • Graduated with a Diploma/Bachelor’s degree in Computer Science or IT-related field.
  • Fresh Graduate is encourage to apply.
  • Able to speak and write in English and Bahasa Malaysia. Mandarin language would be an added advantage as to support China clients.
  • Have a good understanding of computer hardware and software troubleshooting.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent communication and customer service skills.
 
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