iOS/Mac Technician [Multiple Location in Klang Valley]

Full time @Machines Service Sdn Bhd in Engineering / Robotics / Automation
  • Kuala Lumpur, Malaysia, Northpoint Tower B, Mid Valley City, Kuala Lumpur, 59200, Malaysia View on Map
  • Apply Before : June 30, 2023
  • Salary: RM2,000.00 - RM2,200.00 / Monthly
  • 0 Application(s)

Job Detail

  • Career Level Entry-level
  • Experience Fresh
  • Qualifications Diploma

Job Description

Job descriptions

·      Diagnose and resolve customer’s iOS/MAC hardware and software issue.

·      Provide technical support and troubleshooting assistant to customers.

·      Strictly abides Service Excellence Values and Policies set by the company.

·      Coordinate with Apple Authorities for service issues and claim processes.

·      Build good rapport for the company by handling customer’s enquiry and requests carefully and competently.

·      Maintain good condition of tools and equipment used for service purposes and keep working environment neat and clean.

·      Make sure all documentation, reports and data input to CRM & Others system are completed on daily basis.

·      Assist other team members promptly when required.


·      Minimum SPM qualification with experience in sales & service.

·      Great communication and interpersonal skill.

·      Team Player, also able to work independently with minimum supervision.

·      Proficient in computer hardware/software trouble shooting, experience with IOS/MAC will be an added advantage.

·      Good working attitude and working ethics.

·      Must be able to work in rotation shifts, even in public holidays.

·      Tech Savvy, sufficient knowledge on Apple Products.

·      MAC/IOS Tech Certification is an added advantage.

Required skills