Customer Services Delivery Specialist (Internship)

Internship @IBM Malaysia Sdn Bhd in Accounting / Finance
  • Selangor, Malaysia, 19th Floor, Plaza IBM No. 8, First Avenue, Persiaran Bandar Utama , 47800 View on Map
  • Apply Before : April 15, 2023
  • Salary: RM999.00 - RM1,000.00 / Monthly
  • 0 Application(s)

Job Detail

  • Career Level Entry-level
  • Experience Fresh
  • Qualifications Bachelor Degree

Job Description

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

IBM Malaysia’s internship program is a program geared towards current university students to place them in industry and prepare them for corporate and community leadership

IBM Internship program offers students the following benefits:

  • Get basic understanding on IBM organization and, business processes & high performance culture
  • An opportunity to engage in real assignments/projects
  • Excellent chances to develop personal skills such as: teamwork, communication
  • A chance to fully integrate with IBMers and collate information about career direction
  • The potential to build contacts to help with future placement

Interns would be able to:

  • Handle in bound and out bound calls & manage email queries
  • Analyse request and ability to make judgement based on checklist/rules/policy
  • Validation and audit of abnormal claims based on policy
  • Route request to appropriate departments based on policy and approval requirement
  • Warranty Bills Verification
  • Check and Validate warranty claims
  • Request approval, and/or escalate to level 2 teams when required

Monitor and improve aging items by the following:

  • Identify common errors and issues to management team
  • Resolve concerns and close pending claims by coordinating and chasing concerned parties
  • Improve overall hold claims
  • Warranty closing
  • Pre-closing of warranty activity
  • Warranty claims invoice management when/where required
  • Address and ensure complete resolution on concerns and issues
  • Ensure resolution is in compliant with processes and closed on time


  • Miscellaneous requests concerning Warranty Claims.

Required Technical and Professional Expertise

  • Students pursuing their Bachelor Degree in Business Administration are encouraged to apply
  • Internship period: May 2023
  • Open only for active university students.
  • Good communication skills
  • Take ownership and accountability of work assigned

Preferred Technical and Professional Expertise

  • Knowledge of additional language such as Thai, Vietnamese and Indonesian is an added advantage