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Customer Service Executive

Full time @JAC Recruitment in Others
  • Johor, Malaysia, MENARA JLAND, Jalan Wong Ah Fook 80000 Johor Bahru Johor, 800000 View on Map
  • Apply Before : May 31, 2023
  • Salary: RM2,500.00 - RM3,000.00 / Monthly
  • 0 Application(s)

Job Detail

  • Career Level Entry-level
  • Experience Fresh
  • Qualifications Diploma

Job Description

Rapidly growing BPO organization focusing on providing professional customer service and KYC Compliance to various Industries

JOB RESPONSIBILITIES

  • Deliver fair outcome to our customers and ensure the quality of service in place.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Work with internal teams to ensure the pre & post service for all products are in place.

JOB REQUIREMENT

  • Open for Fresh Graduates – Diploma/Degree in any specialization
  • Excellent command of spoken and written English,
  • Candidate possesses 6 months – 1 year of customer service/call-center is preferred
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multitask, prioritize and manage time effectively
  • Must be willing to work rotational shift
  • Morning: 8.00am – 5.00pm 
  • Afternoon: 3.00pm – 12.00am
  • Night: 11.30pm – 8.30am
BENEFITS
  • Company group insurance
  • KPI Allowance
  • Shift Allowance
  • Paid Training
  • Transport Allowance
 
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