Customer Service Engineer

Full time @KUKA Robot Automation (M) Sdn. Bhd. in Engineering / Robotics / Automation
  • Selangor, Malaysia, No. 5, Jalan PPU 2A, Taman Perindustrian Puchong Utama i32, 47100 Puchong, Selangor, Malaysia View on Map
  • Apply Before : March 31, 2023
  • 0 Application(s)

Job Detail

  • Career Level Executive
  • Experience 2 Years
  • Qualifications Bachelor Degree

Job Description

Key Duties & Responsibilities

  • Providing on-site or remote technical support for installation and commissioning of equipment and routine maintenance independently, identifying technical problems and making analysis through remote or on-site activity in different Service categories.
  • Coordinating and executing projects through planning, meeting milestones and regular reviews.
  • Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines.
  • Creating and maintaining strong relationships with customers, understanding their needs and providing specialist support and solutions.
  • Identifying opportunities for the development of new service applications, equipment and methods.
  • Provide Support to Sales Team, inclusive of Robot Simulation, cycle time evaluation and accessibility check.
  • To introduce and familiarize the potential customers on robotics and robotic-related applications.
  • To undertake robotics programming or programming as well as commissioning KUKA Robot System.

Position Requirements

  • Candidates must possess at least a Diploma/Bachelor’s Degree/Post Graduate Diploma/ Professional Degree in Engineering (Mechanical/ Industrial/ Electrical/ Mechatronic/ Electromechanical/ Metal Fabrication/Tool & Die/Welding) or equivalent qualification.
  • Minimum 3 years of experience in Robotics programming, commissioning, and troubleshooting.
  • Knowledge and understanding of system design, system engineering, system simulation and fieldbus communications.
  • Able to read and interpret technical drawings, equipment manuals etc.

Required skills