Job Responsibility:

1. Engage with prospects to understand their needs and assist in Saas product account setup.
2. Coordinate with the sales team onboard prospects to customers.
3. Conduct online product demos and product training.
4. Helping the sales team in handling inbound sales inquiries promptly and professionally
5. Gather feedback from customers on their onboarding experience and their suggestions for product improvements

Job Requirements:

1. Passionate about hotel technology (software, system, and hotel industry).
2. Develop deep knowledge about the products & services offered by Softinn.
3. Good communication skills and presentation skills.
4. Has excellent command of English and Bahasa Melayu (knowing Mandarin is a plus point).
5. Ready to learn things, proactive, result-driven, organized and detail-oriented.

Not Mandatory, but BONUS if:

1. Has working experience in a sales department or customer-support department
2. Familiar with SaaS (software-as-a-service) business
3. Familiar with HubSpot
4. Familiar with the hotel industry
5. Understand inbound sales

Report to Work options:

1. Melaka branch

You Should Join if:

1. You enjoy solving customers’ problems with digital solutions.
2. You love to win and are willing to go the extra mile.
3. You believe a better product helps improve efficiency and bring smiles to hoteliers.

You should NOT join if:

1. You don’t enjoy learning new skills.
2. You don’t enjoy interacting with customers remotely.
3. You don’t enjoy helping customers gain more value for using our products.

Salary Range:

RM 2,000 to RM 4,000 (not including commission)

Employee Benefits:

1. Medical insurance coverage
2. Free Flow of Snacks
3. Casual dress code
4. Monthly Potluck Party
5. Attractive commission

Additional Perks for Your Role:

1. HubSpot CRM Licenses (Sales Pro + Marketing Hub Pro)
2. HubSpot CRM Certification (Certificate with your name on if you pass the test)
3. The mobile phone call and data plan allowance