Job Detail
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Career Level Entry-level
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Experience Fresh
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Qualifications Diploma
Job Description
DUTIES AND RESPONSIBILITIES :
- Understand customer enquiries and respond via applicable channels: email, chat, and callbacks.
- Understand customer enquiries and ensure they are answered or routed through the
appropriate support channel. - Manage customer escalations and ensure that these are answered, tracked, and
escalated as required. - Perform all procedures accurately, including following documented call flows, work
processes, data entry requirements, and complaint management processes. - Ensure all SLAs are met accordingly.
- Demonstrate a strong customer service orientation and take responsibility to ensure
customers are satisfied. - Provide a high level of professionalism and competent customer service.
- Able to communicate effectively with customers in a friendly and polite manner following the processes.
- Able to read, write, and speak fluently and spontaneously in both English and Mandarin.